I am on hold with my health insurance company. I bet I have spent over 4 hours holding/talking to them over the past 2 weeks. I have zero bith centers in my network and want to use a birth center for my prenatal care and childbirth. After a few weeks they called back to report that my request was denied because a hospital in my network offers the same services. I responded "no, they offer very different services" and may have hung up on Mary.
Now when I call to inquire, they say that my request is cancelled, not denied so I cannot appeal it. WTF?
I am looking for some literature that explains why I want to use a birth center.
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